Carpet Cleaning Catford Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning Catford provides professional cleaning services to residential and commercial customers. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means any individual, company or organisation that requests or receives services from Carpet Cleaning Catford.
Company means Carpet Cleaning Catford, the provider of cleaning services.
Services means carpet, rug, upholstery and related cleaning services, as well as any additional or ancillary services agreed between the Company and the Client.
Premises means the property or location where the Services are to be carried out.
Operative means an employee, contractor or representative engaged by the Company to deliver the Services.
2. Scope of Services
The Company provides carpet cleaning and related services within Catford and surrounding areas, including but not limited to steam cleaning, hot water extraction, stain treatment, deodorising, and upholstery cleaning, as agreed at the time of booking.
The exact scope of work will be confirmed at booking or in a written confirmation, and may include specific rooms, items or areas to be cleaned. Any services not explicitly agreed may be treated as additional work and may incur extra charges.
3. Booking Process
3.1 Bookings may be made by the Client through the Company’s designated booking channels as advertised from time to time. The Client is responsible for providing accurate information regarding the Premises, type and condition of items to be cleaned, access details, and any known risks.
3.2 A booking is considered an offer by the Client to purchase Services from the Company. The Company reserves the right to accept or decline any booking at its discretion.
3.3 A booking will be confirmed when the Company issues a confirmation, which may be verbal or written, and when any required deposit has been received. The confirmation will specify the date, approximate time window, scope of work, and any agreed pricing or rates.
3.4 The Client must ensure that someone authorised is present at the Premises at the agreed time to provide access and confirm the work to be carried out, unless otherwise agreed in advance.
4. Access to the Premises
4.1 The Client must provide safe and reasonable access to the Premises, including any parking information relevant to the area. If parking fees or permits are required, the Client is responsible for these costs unless otherwise agreed.
4.2 If the Operative is unable to gain access to the Premises at the agreed time, or if the Premises are not in a suitable state for the Services to be performed, the Company may treat the appointment as cancelled by the Client and may charge a cancellation fee in accordance with these Terms and Conditions.
4.3 The Client must ensure that water and electricity are available at the Premises for the duration of the visit, where required for the performance of the Services.
5. Pricing and Payment
5.1 Prices are based on the information provided at the time of booking, including size, number of rooms, level of soiling and accessibility. The Company reserves the right to adjust the price if the information supplied by the Client is inaccurate or incomplete.
5.2 The Client will be informed of the applicable rates or an estimated total before confirming the booking. Any additional work requested on site may be subject to extra charges agreed between the Operative and the Client.
5.3 Unless otherwise agreed, payment is due on completion of the Services on the day of the visit. The Company may accept various forms of payment including cashless options, as communicated to the Client at the time of booking.
5.4 For commercial Clients or regular contracts, the Company may issue invoices with specified payment terms. Late payment may result in interest charges and administrative fees, as permitted by applicable law.
5.5 The Company reserves the right to request a deposit or full prepayment before the appointment. If payment is not received as required, the Company may cancel or refuse to provide the Services.
6. Cancellations and Rescheduling
6.1 The Client may cancel or reschedule an appointment by providing notice to the Company. To avoid charges, the Client should provide reasonable notice prior to the scheduled appointment, which will be communicated at the time of booking.
6.2 If the Client cancels or reschedules an appointment with insufficient notice, the Company reserves the right to charge a cancellation fee, which may be a fixed amount or a percentage of the quoted price.
6.3 If the Operative arrives at the Premises and is unable to gain access, or if the work cannot proceed due to circumstances within the Client’s control, this may be treated as a same day cancellation and subject to the applicable fee.
6.4 The Company will make reasonable efforts to attend the Premises at the agreed time, but appointment times are approximate and subject to traffic, weather and other factors. In the event of unforeseen circumstances, the Company may need to reschedule and will notify the Client as soon as reasonably practicable. The Company will not be liable for any indirect losses arising from such rescheduling.
7. Client Obligations
7.1 The Client must ensure that the Premises are ready for cleaning. This includes removing fragile items, personal belongings and small furniture to allow suitable access to carpets, rugs and upholstery.
7.2 The Client must inform the Company of any known hazards, defects, pre-existing damage, or special conditions relating to the Premises or items to be cleaned. This includes, for example, loose floorboards, poorly fitted carpets, previous staining, colour run, or items with a risk of shrinkage.
7.3 The Client must ensure that children and pets are kept away from the work area during and immediately after the cleaning process, particularly while carpets and upholstery are still damp and any equipment or cleaning solutions are in use.
7.4 If the Client fails to comply with these obligations and this leads to additional time, cost or risk, the Company may charge additional fees or decline to perform some or all of the Services.
8. Performance of Services
8.1 The Company will exercise reasonable care and skill in providing the Services and will use cleaning methods and products appropriate to the items and conditions, as determined by the Operative.
8.2 While the Company aims to achieve high quality results, complete stain removal or restoration of original appearance cannot be guaranteed. Certain stains, wear, damage, or permanent discolouration may be impossible to remove or improve, and results will depend on the age, material and prior treatment of the items.
8.3 Drying times for carpets and upholstery can vary depending on ventilation, temperature, humidity and fibre type. The Operative may provide an estimated drying time, but this is not guaranteed.
8.4 The Company reserves the right to refuse to clean items or areas that in its professional opinion may be unsafe, unsuitable or likely to be damaged by the cleaning process.
9. Liability and Limitations
9.1 The Company will not be liable for any pre-existing damage, wear or defects that become more visible after cleaning, including but not limited to shading, pile distortion, colour loss, seam separation, loose threads or fraying.
9.2 The Company will not be liable for any damage caused by the failure of the Client to disclose relevant information, such as previous cleaning methods, use of unsuitable stain removers, or manufacturer’s warnings and care instructions.
9.3 The Company’s total liability in respect of any loss or damage arising from the Services, whether in contract, tort or otherwise, shall be limited to the lesser of the cost of repair or replacement of the affected item or the amount paid by the Client for the Services on the day in question, subject to any liability that cannot be legally excluded or limited.
9.4 The Company will not be liable for indirect or consequential losses, including loss of profit, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.
9.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under applicable law.
10. Claims and Complaints
10.1 If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably possible, and in any event within a reasonable time after completion of the work.
10.2 The Company may request evidence of any alleged damage or shortfall in service, and may arrange for an inspection of the Premises or items concerned. The Client must allow the Company a reasonable opportunity to investigate and, where appropriate, to carry out remedial work.
10.3 Failure to allow the Company to inspect or rectify an issue may limit or extinguish any liability the Company may have in relation to that issue.
11. Waste, Residues and Environmental Regulations
11.1 The Company will handle and dispose of any waste generated in the course of providing the Services in accordance with applicable regulations and industry practice.
11.2 The Client is responsible for disposing of any household waste, clutter, or bulk items not directly arising from the cleaning process, unless otherwise agreed as an additional service.
11.3 The Company will use cleaning products and processes that are appropriate for the work and, where possible, mindful of environmental considerations. The Client should inform the Company of any specific sensitivities or allergies so that suitable products can be selected where available.
11.4 The Client must not request that the Company dispose of any hazardous or prohibited materials in a manner that would breach local waste regulations or environmental laws.
12. Insurance
12.1 The Company will maintain appropriate insurance cover as required for the type of Services provided. Details of insurance may be made available on request.
12.2 The Client is responsible for maintaining their own insurance cover for the Premises and contents, and for ensuring that their policy permits professional cleaners to carry out work at the property.
13. Property and Keys
13.1 Where the Company agrees to hold keys or access devices for the Premises, it will take reasonable steps to keep them secure and to prevent unauthorised use.
13.2 The Company’s liability for loss or misuse of keys will be limited to the reasonable cost of key replacement or lock change, subject to the general limitations of liability in these Terms and Conditions.
14. Health and Safety
14.1 The Company and its Operatives will follow reasonable health and safety practices while performing the Services and may decline to work in conditions considered unsafe or unsanitary.
14.2 The Client must inform the Company of any health and safety risks at the Premises and take reasonable steps to ensure a safe environment, including controlling pets, securing loose cables, and making the work area as clear as possible.
15. Force Majeure
15.1 The Company shall not be in breach of these Terms and Conditions nor liable for any delay or failure to perform the Services arising from events beyond its reasonable control, including but not limited to extreme weather, transport disruption, power failures, accidents, illness, or other events of a similar nature.
16. Privacy and Data Protection
16.1 The Company may collect and process personal data about the Client for the purpose of managing bookings, providing Services, handling payments and dealing with enquiries or complaints.
16.2 Personal data will be handled in accordance with applicable data protection laws. The Company will not sell Client data to third parties and will only share data where necessary to provide the Services or where legally required.
17. Amendments to Terms
17.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that particular appointment, unless changes are required by law.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
19. Severability
19.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
20. Entire Agreement
20.1 These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the Services, and supersede any previous agreements, understandings or arrangements, whether written or oral.
By confirming a booking with Carpet Cleaning Catford, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
Carpet Cleaning
Upholstery Cleaning
End Of Tenancy Cleaning
Domestic Cleaning
House Cleaning
Office Cleaning
